Lumi White Dental Pty Ltd trading as Lumi Dental Group. ABN 64 673 564 997. Last updated March 2026.
Under the Australian Privacy Act you have the right to access the personal information we hold about you, request correction of information that is inaccurate or out of date, make a complaint if you believe we have breached the Australian Privacy Principles, and withdraw consent for us to use your information for marketing purposes. To request access to your records or correct your information, please contact us in writing at hello@lumidental.au. We will respond within 30 days.
If you have a concern about how we handle your personal information, please contact us at hello@lumidental.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
For any privacy-related enquiries, please contact: Lumi Dental Shop LG15A, 30 Hope Street Melrose Central, Melrose Park NSW 2114 Email: hello@lumidental.au This policy was last updated in March 2026. We may update this policy from time to time and will publish any changes on this page.
Lumi White Dental Pty Ltd trading as Lumi Dental Group (ABN 64 673 564 997) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information.
We collect personal information necessary to provide dental and healthcare services. This includes your full name, date of birth, contact details (address, phone number, email), Medicare and private health insurance details, medical and dental history, treatment records, X-rays and clinical images, payment information, and emergency contact details. We collect this information directly from you when you register as a patient, complete forms, attend appointments, or contact us by phone, email or through our website.
We use your personal information to provide dental treatment and healthcare services, manage appointments and recall reminders, process payments and health fund claims, comply with legal and regulatory obligations including AHPRA requirements, communicate with other treating practitioners with your consent, and improve the quality of care we provide. We may also use your contact details to send appointment reminders and practice updates. You may opt out of marketing communications at any time.
We may disclose your personal information to other treating healthcare providers involved in your care, health funds and Medicare for the purpose of processing claims, pathology and radiology providers, dental laboratories, our software and technology providers under strict confidentiality obligations, and as required by law including to regulatory bodies such as AHPRA. We do not sell your personal information to third parties. We do not disclose your information overseas unless required for specialist referral with your consent.
Your dental and medical records are health information and are treated as sensitive information under the Privacy Act. We only collect, use and disclose your health information with your consent, or as otherwise permitted by law. Your records are stored securely and access is restricted to authorised clinical and administrative staff involved in your care.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We use secure cloud-based practice management software, encrypted data transmission, access controls and regular security reviews. Your dental records are retained for a minimum of 7 years from the date of last treatment, or for children until they reach 25 years of age, in accordance with applicable laws.
Our website may collect non-identifying information such as browser type, pages visited and referring sites for analytical purposes. We use Google Analytics to understand how visitors use our site. We may use cookies to improve your browsing experience. By continuing to use our website you consent to this use. We do not use cookies to collect sensitive personal information.
Lumi White Dental Pty Ltd trading as Lumi Dental Group. ABN 64 673 564 997. Last updated March 2026.